Refund/Exchange Procedure
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise at customercare@geofashionlab.com, or call (+995591220604) as soon as possible, where possible we will arrange for a new replacement to be sent to you (if in stock or if it is not an exclusive item) or a refund of the defective item.
Item(s) should be returned in unused, unworn, unwashed and undamaged condition, in the original packaging, including tags, boxes and pouches. Please, avoid wearing perfume/deodorant when trying on clothes and contact with perfume/deodorant/water when trying on jewelry, as we will not be able to accept the return with the evidence of scent or marks on the item. Customer can return an item for the duration of seven working days after receiving the parcel. In case your parcel is damaged, on arrival you must declare such damage before the courier. Once returning the parcel item must be declared as a returned item, do not declare the cost.
To request Refund/Exchange go to My Profile – in Order History you will find Return Product button press and follow the instructions. After completing the procedure GeoFashionLab team will receive your request and you will be informed about the next steps. GeoFashionLab customer is not allowed to return the parcel without following the procedure mentioned above. Note that you are responsible for shipping and handling expenses and they are non-refundable.
Refunds
Once the returned parcel reaches the warehouse, you will receive confirmation e-mail and money will be refunded to you (excluding shipping cost) in ten working days after receipt of the parcel, except holiday season, during which return processing may take more time than expected.
Please note:
No refunds will be issued for an item returned in a used/damaged condition or without the original tags, pouches and boxes.
The parcel is your responsibility until it reaches us. For your own protection, we recommend to send the parcel using a delivery service that insures you for the value of the products.
Sale items & Items on clearance are non-returnable/refundable only exchangeable.
Jewelry, accessories, swimwear are non-returnable/exchangeable.